Returns & Exchanges
At Caci, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all unused and unopened products. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Log into your Caci account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the unopened beauty products in their original packaging, ensuring they are well-protected to prevent any damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing